Senior User Experience Researcher
Core
Lead strategic user research initiatives to shape healthcare experiences and translate insights into actionable decisions for WHOOP members.
Role type
Senior User Experience Researcher (Healthcare Product)
Builds
Member-centered healthcare experiences and data interpretation tools
Domain
Digital Health / Healthcare Technology
Deliverable
production ML models | product features | dashboards & analysis | research
Required skills
end-to-end user research, generative and evaluative research methods, workshop facilitation, cross-functional alignment, research synthesis, stakeholder management, mentoring
Preferred skills
digital health experience, regulated industry experience, AI tool proficiency
Technologies
AI tools
Responsibilities
Lead end-to-end user research from design to strategic recommendations; Translate complex business and healthcare questions into actionable research plans; Partner with Product, Design, Data Science, Clinical, and Engineering teams; Synthesize findings into insights and narratives that drive strategic decisions; Plan and manage multiple concurrent research initiatives; Design and facilitate workshops to transform findings into roadmaps; Champion member voice and improve research operations; Mentor researchers and partners in mixed-methods approaches
Seniority
Senior, hands-on IC with mentorship responsibilities