Store Manager (Customer Service)
Core
Lead and manage a team of Storage Consultants to drive operational excellence, financial performance, and customer service at a self-storage centre.
Role type
Store Manager (Customer Service)
Builds
Self-storage units and related services for customers
Domain
Logistics / Self-storage
Deliverable
product features
Required skills
Team leadership, conflict resolution, sales target management, operational oversight, inventory management, health and safety compliance, financial reporting, stakeholder management
Preferred skills
Forklift license, unrestricted driver's license with own car, proficiency with multiple systems
Responsibilities
Leading, supporting, and motivating a team of Storage Consultants to meet performance targets; Managing team time, delegation, performance, and conflict resolution; Ensuring excellent customer service delivery; Overseeing centre operations, presentation, maintenance, security, access control, and inventory management; Preparing weekly and monthly financial performance reports; Promoting a positive and inclusive team culture
