Learning Support Coach
Core
Provide coaching and learning support to case managers in a live workers' compensation claims environment to build their confidence and capability.
Role type
Learning Support Coach (Claims Management)
Builds
Learning initiatives and coaching programs for claims teams
Domain
Workers' compensation / Insurance
Required skills
Workers' compensation claims management experience, coaching and mentoring, knowledge of workers' compensation legislation and regulations, constructive feedback delivery, adaptability to different experience levels
Preferred skills
Experience designing and delivering learning sessions, experience working within the Victorian workers' compensation scheme
Technologies
None stated
Responsibilities
Help new starters apply learning to practice, strengthen team knowledge and claims management practices, identify development needs with leaders, deliver individual and group learning sessions, monitor progress and provide feedback
Seniority
Mid-level, hands-on IC