CLK 09R - Program Support Clerk
Core
Deliver technical and administrative assistance for the centralized approval and payment of program benefits in a call centre environment.
Role type
Program Support Clerk
Builds
Centralized approval and payment of program benefits
Domain
Public Sector / Social Services / Child and Family Development
Deliverable
client delivery
Required skills
client/customer service, processing financial transactions, computer software proficiency (MS Office Suite: Word, Excel, Outlook), data entry
Responsibilities
Clarify case details with clients, address inquiries from the public and other stakeholders, process financial transactions (checking invoices, completing payment documents, resolving payment issues), create, edit and enter information into computer software programs
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