ServiceNow Engineer / Admin (AU Citizens)
Core
Day-to-day administration, configuration, and support of the ServiceNow platform in a Government environment, including ITSM module management and platform upgrades.
Role type
ServiceNow Engineer / Administrator
Builds
ITSM workflows, forms, UI policies, and platform configurations
Domain
Government IT / IT Service Management
Required skills
ServiceNow administration, ServiceNow configuration, ITSM processes, ITIL processes, platform troubleshooting, deployment support, upgrade management, access control management, workflow design, documentation
Preferred skills
ServiceNow CSA certification, Government environment experience, integration experience, reporting experience
Technologies
ServiceNow
Responsibilities
Administer and support the ServiceNow platform, Configure ITSM modules (Incident, Change, Problem, Request), Manage users, roles, groups, and access controls, Support ServiceNow implementations, deployments, and upgrades, Perform platform configuration including workflows, forms, and UI policies, Monitor system performance and resolve platform issues, Support testing, deployment, and post-go-live activities, Maintain technical and operational documentation, Ensure platform compliance with Government security and governance standards
