Head of Brand & Customer
Core
Shape customer strategy, brand, and engagement to drive growth for an Australian e-commerce business.
Role type
Senior leadership (Head of Brand & Customer)
Builds
Customer strategy, brand positioning, and commercial performance
Domain
E-commerce, retail, fashion
Deliverable
product features
Required skills
Customer insight, brand strategy, commercial decision-making, cross-functional leadership, strategic direction, operational execution
Preferred skills
Background in e-commerce, retail, fashion, or strategic agency
Responsibilities
Lead and develop the brand and customer function, connect customer thinking with product and commercial performance, challenge the status quo, build organizational influence, embed customer thinking across the business
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