Support Services Lead
Core
Own the growth, enablement, commercial readiness, and operational excellence of the Support Services (SS) business line within NTT DATA Australia, driving expansion of SS offerings and market penetration including SDIS.
Role type
Senior business line lead (Support Services & SDIS)
Builds
Support Services offerings and SDIS market adoption
Domain
IT Services / Managed Services / Digital Infrastructure
Required skills
Commercial strategy development, renewals expertise, team leadership, stakeholder management, operational discipline, strategic thinking, market intelligence, pricing optimization, sales enablement, vendor management
Preferred skills
Infrastructure services background (DC, networking, managed services), Global enterprise IT experience, SaaS/subscription model experience, Product management or GTM experience, Data-driven analytics capability
Technologies
SDIS, DC, networking, managed services
Responsibilities
Own the growth strategy and commercial positioning for Support Services; Drive revenue expansion through improved offer positioning and market penetration; Oversee renewals strategy and lead a renewals team; Define and maintain SS service offers including pricing and SLAs; Act as liaison between Global Product teams and local stakeholders for SDIS adoption; Develop and deliver enablement sessions for sales and delivery teams; Provide operational support to Delivery teams on SLA attainment and cost management.
Seniority
Senior, hands-on IC with team leadership
