Service Coordinator – CHSP I Campbelltown
Core
Coordinate the delivery of Commonwealth Home Support Programme (CHSP) services for older people, managing the full lifecycle from enquiry and referral to service commencement, review, and ongoing delivery.
Role type
Senior IC service coordinator (aged care)
Builds
Home support services for older adults
Domain
Aged care / Community services
Deliverable
client delivery
Required skills
Enquiry and referral management, assessment and support plan completion, service coordination, utilization monitoring, DEX reporting, relationship building, compliance with CHSP guidelines
Preferred skills
Experience in home care or community services, knowledge of CHSP
Technologies
DEX reporting system
Responsibilities
Manage CHSP enquiries and referrals from initial contact through to service commencement; Complete assessments, Support Plans, reviews and required service documentation; Coordinate services that reflect each client's choices, goals and changing needs; Monitor service utilisation and delivery, proactively following up gaps and opportunities for additional support; Maintain accurate records to support DEX reporting, quality, compliance and program performance; Build referral relationships and represent FOCUS Connect at community meetings, networks, expos and events.
