ISC Engineer L1 (NOC Engineer L1)
Core
First-line Network Operations Center (NOC) engineer responsible for 24/7 monitoring, initial triage, and basic troubleshooting of network, cloud, and system infrastructure incidents.
Role type
L1 Network Operations Engineer (NOC)
Builds
Continuous network and cloud service availability for customers
Domain
Managed Services / Cyber Security / Network Infrastructure
Deliverable
client delivery
Required skills
Network troubleshooting, incident triage, ticket management, basic diagnostics, shift work adaptability
Preferred skills
Experience in IT support/helpdesk, familiarity with Fortinet SD-WAN/FortiGate, Juniper Networks, Windows Server/Active Directory, Azure
Technologies
FortiManager, FortiAnalyzer, Zabbix, Junos Space, Jira, TCP/IP, DNS, DHCP, VLANs, SD-WAN, FortiGate, Juniper, Windows Server, Active Directory, Exchange, Azure
Responsibilities
Receive and classify customer incidents via ticketing, phone, or email; Monitor network infrastructure, firewalls, SD-WAN, and cloud services for performance and security issues; Identify and troubleshoot basic connectivity, latency, and packet loss issues; Monitor Windows/Linux servers, virtualization platforms, and Azure environments; Escalate complex issues to L2/L3 teams; Log all support requests in the ticketing system.
Seniority
Junior, hands-on IC