MSP Senior Technical Support
Core
Senior MSP Technical Support Specialist owning and resolving complex IT tickets independently across Microsoft 365, Azure, endpoint security, networking, and backup/DR for multiple client tenants.
Role type
Senior MSP Technical Support Specialist
Builds
Managed IT services for global companies via ticket resolution and infrastructure management
Domain
Managed Service Provider (MSP) / IT Operations
Deliverable
client delivery
Required skills
Microsoft 365 administration, Azure/Entra administration, RMM/PSA platforms, EDR/MDR tools, networking (Meraki/Unifi), ticket queue ownership, documentation
Preferred skills
Syncro, Datto BCDR, Huntress, SentinelOne, Microsoft certifications
Technologies
Microsoft 365, Azure, Entra, SentinelOne, Huntress, Windows Defender, Avanan, Harmony, Kaseya Inky, Datto BCDR, DropSuite, Cisco Meraki, Unifi, Aruba, CheckPoint, Auvik, Hudu, Usecure, Pax8, Syncro, ConnectWise, Autotask
Responsibilities
Triage, diagnose, and resolve complex IT tickets independently; Administer Microsoft 365 and Azure/Entra environments; Manage endpoint security tools; Monitor and manage email security; Oversee backup and disaster recovery operations; Configure and maintain networking environments; Maintain documentation; Serve as senior escalation point for junior staff
Seniority
Senior, hands-on IC