Bell Captain | Crown Hotels Perth
Core
Lead the daily operation of Bell Services, ensuring seamless arrival and departure experiences for guests at a luxury hotel.
Role type
Senior Bell Captain / Team Lead
Builds
Luggage services, valet parking, driveway management, and VIP guest movements
Domain
Luxury Hospitality
Deliverable
product features
Required skills
Team leadership, operational management, guest relations, rostering, problem-solving, manual driving
Preferred skills
Opera PMS experience, coordinating multiple priorities
Responsibilities
Lead day-to-day Bell Services operations, coach and develop staff, coordinate VIP arrivals and group movements, manage team rosters and labour resources, handle guest enquiries and resolve issues, maintain cross-departmental relationships
Seniority
Senior, hands-on IC with leadership duties