Strategic Program Manager
Core
Leads high-visibility enterprise customer programs from kickoff through successful delivery, managing scope, schedules, budgets, and execution across multiple workstreams.
Role type
Senior Strategic Program Manager (Enterprise Software)
Builds
Enterprise software and services engagements for strategic customers
Domain
Enterprise software, identity security, and technology service delivery
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Program management, stakeholder management, risk management, budget management, scope management, commercial awareness, technical acumen, cross-functional leadership
Preferred skills
Consulting experience, identity security domain knowledge, PMP certification, SaaS and self-hosted deployment management
Technologies
Smartsheet, Microsoft Project, Jira
Responsibilities
Lead end-to-end delivery of assigned enterprise customer programs, build and maintain integrated project plans, manage scope and budgets, serve as primary point of accountability for customer stakeholders, build trusted relationships within strategic accounts, proactively manage customer expectations, partner with internal teams to align resources, identify risks and lead resolution, maintain accurate program documentation, provide regular program reporting, contribute to customer satisfaction and retention
Seniority
Senior, hands-on IC