Technical Parts Advisor
Core
Deliver expert technical support and parts solutions for Caterpillar equipment across the full customer lifecycle.
Role type
Technical Parts Advisor (Customer Support & Parts Distribution)
Builds
Parts orders and fit-for-purpose solutions for construction, resources, and marine industries
Domain
Heavy machinery / Construction equipment / Parts distribution
Deliverable
client delivery
Required skills
Technical knowledge of CAT equipment, parts identification, fault code interpretation, order processing, CAT systems proficiency
Preferred skills
Experience with diagnostic tools, relationship management
Responsibilities
Interpret customer requests and fault codes, recommend correct parts, process orders accurately, maintain data integrity, collaborate with internal teams, provide after-hours support
Seniority
Mid-level, hands-on IC
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