Service Manager
Core
Lead a large heavy vehicle workshop operation, overseeing daily operations, profitability, and team performance for truck dealership customers.
Role type
Senior Service Manager (Heavy Vehicle Workshop)
Builds
In-house repair services for heavy commercial trucks, trailers, and agricultural machinery
Domain
Automotive / Heavy Vehicle / Truck Dealership
Required skills
Workshop operations management, team leadership and coaching, customer relationship management, workflow and productivity management, financial KPI monitoring, safety compliance, staffing and resource allocation
Preferred skills
Knowledge of Kenworth and DAF trucks, EQUIP knowledge
Technologies
Workshop management systems, diagnostic tools, OEM repair standards
Responsibilities
Lead, coach, and develop Technicians, Apprentices, and Service Advisors; Ensure exceptional customer service standards; Manage workshop workflow, productivity, and labour recovery; Monitor WIP, profitability, and key performance indicators; Achieve departmental goals within budget; Ensure repairs are completed to OEM standards; Maintain a safe, compliant, and productive workshop environment; Control staffing levels, schedules, and resource allocation; Visit customers and suppliers regularly; Manage warranty processes and departmental administration