Technical Support Analyst
Core
Provide 2nd level technical support, incident management, and release/change coordination for critical fixed-income applications (Austraclear) and related financial market infrastructure.
Role type
Senior IC Technical Support Analyst (Financial Markets)
Builds
Critical market infrastructure including Austraclear, ASX Collateral, and interfacing protocols (SWIFT/FIX)
Domain
Financial Services / Securities Exchange / Fixed Income
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Incident and Problem Management, Release and Change Management, Disaster Recovery Planning, Non-functional Testing, TCP/IP Network Support, SQL, Windows Server 2019, Microsoft IIS/.NET, AWS, IT Service Management (ITSM)
Preferred skills
Financial industry systems knowledge, Risk management, Scripting (Python, Bash, Perl), GoCD, Automated Testing Tools, Security infrastructure (HSM, PKI, IAM), Agile
Technologies
Austraclear, SWIFT, FIX, Windows 2019, SQL, IIS, .NET, AWS, ServiceNow, GoCD
Responsibilities
Manage 24x7 on-call support for critical applications; coordinate fault troubleshooting and disaster recovery testing; conduct non-functional testing and develop test scripts; maintain technical documentation; perform health checks, backups, and patching; assist in software release planning and implementation.
Seniority
Senior, hands-on IC