Duty Manager
Core
Lead operations and staff at a hospitality venue, ensuring exceptional customer service and a positive workplace culture.
Role type
Hospitality Duty Manager
Builds
A vibrant hub of entertainment, dining, and community spirit for veterans and the local community
Domain
Hospitality / Non-profit community service
Deliverable
product features
Required skills
Leadership, team coaching, dispute resolution, incident reporting, multitasking under pressure, customer service excellence
Preferred skills
Innovation in operations, mentoring
Technologies
None
Responsibilities
Coach and develop the team through constructive feedback; Coordinate innovation activities relating to operations and service practices; Lead by example through superior customer service; Demonstrate dispute resolution techniques to resolve staff and customer grievances; Report on customer and employee related incidents; Work well under pressure with the ability to multi task.
Seniority
Mid-level, hands-on IC