Director, Delivery
Core
Oversee end-to-end delivery of software solutions for clients, serving as the primary point of contact for NAM Tech client engagements to ensure projects are delivered on time, within scope, and aligned with strategic objectives.
Role type
Senior IC delivery director (software solutions)
Builds
Software solutions for global brands (e.g., QSR, retail) via digital hardware and content management systems
Domain
Technology / Digital Signage / QSR / Retail
Deliverable
production ML models | product features | client delivery
Required skills
Project/program management, people leadership, cross-functional team leadership, stakeholder management, technical background in software engineering/infrastructure, API integrations, Agile methodologies, Jira/Confluence proficiency, distributed team management
Preferred skills
Business Administration/Marketing/Engineering/CS degree, QSR/digital signage/retail tech industry experience, Content Management platform familiarity
Responsibilities
Define and drive the NAM Tech delivery roadmap, ensure end-to-end delivery of technical projects, ensure measurable outcomes for stakeholders, act as the main point of contact for client-facing technical projects, lead transparent communication with internal and external stakeholders, build and mentor a high-performing solution delivery organization, exercise strategic influence across NAM Tech teams, identify risks and create mitigation strategies, lead process improvement initiatives
Seniority
Director, strategic leadership & people management
