YourLiebherrCareer: Service Coordinator
Core
Coordinate day-to-day service operations for mobile cranes, managing workflow, technician allocation, crane movements, and work-in-progress to ensure safe and efficient delivery.
Role type
Service Coordinator (Mobile Cranes)
Builds
Service operations for mobile cranes
Domain
Heavy equipment / Mobile plant / Cranes
Deliverable
client delivery
Required skills
Scheduling and coordinating service activities, Stakeholder management, Resource coordination, Work-in-progress management, Operational reporting, Safety compliance, Continuous improvement, Computer skills
Preferred skills
Trade qualification in Mechanical/Electrical/Electronics, Certificate III in Business Administration
Technologies
Graphical planner, MMS
Responsibilities
Schedule and coordinate service activities across workshop and field operations, Act as key point of contact for customers and technicians, Coordinate technician resources, parts, tooling and equipment, Manage movement and arrival of cranes and components, Manage Work in Progress including job costing and quotations, Monitor graphical planner and MMS, Coordinate warranty and modification work, Provide operational reporting, Guide service team members, Collaborate with Sales, Parts, Payroll and suppliers, Identify continuous improvement opportunities, Promote safety culture and ensure HSE compliance