Director, Enablement- Membership Services
Core
Lead technology, AI, and tooling strategy to transform member support, reduce friction, and enable personalized, scalable service experiences for WHOOP members.
Role type
Director, Enablement (Membership Services)
Builds
AI-powered support agents, automated servicing journeys, knowledge management systems, and modern technology ecosystems for member operations.
Domain
Health & Fitness Technology / Customer Experience / AI
Deliverable
production ML models | product features | infrastructure
Required skills
AI strategy & implementation, customer service technology ecosystems, digital transformation, cross-functional leadership, data-driven decision making, stakeholder management, roadmap planning, automation design.
Preferred skills
Experience with CRM and case management platforms, fluency in emerging AI capabilities, ability to operate in ambiguous high-growth environments.
Technologies
AI-powered servicing solutions, CRM platforms, case management systems, automation tools, knowledge management systems.
Responsibilities
Define and lead AI enablement strategy for member servicing; own strategy and optimization of the WHOOP AI support agent; improve the membership services technology ecosystem; lead knowledge and content strategy for human and AI servicing; identify and eliminate friction in end-to-end member journeys; partner with Product and Engineering to translate service needs into scalable technology solutions.
Seniority
Director, strategic leadership with hands-on execution
