Injury Management Advisor (Early Intervention)
Core
Support the early management of workplace injuries and low-complexity workers' compensation claims to ensure timely support and positive return-to-work outcomes.
Role type
Claims administrator (injury management)
Builds
Low-complexity workers' compensation claims
Domain
Insurance / Workers' Compensation
Deliverable
client delivery
Required skills
Claims administration, stakeholder engagement, risk assessment, return-to-work processes, documentation management, regulatory compliance, payment processing
Preferred skills
Health Sciences background, customer service experience, organizational skills, analytical thinking, Microsoft Office proficiency
Responsibilities
Review and triage new injury notifications and workers' compensation claims; Support the administration and management of low-complexity claims from initial notification through to closure; Liaise with injured employees, operational teams, medical practitioners and external service providers; Gather and manage claim documentation, ensuring accuracy and compliance with legislative requirements; Monitor claim progress and identify cases requiring escalation to specialist Injury Management or Claims professionals; Process approved payments and maintain accurate records across internal systems.
Seniority
Entry-level / Graduate