Service Engineering Manager
Core
Owns service design and drives telemetry analytics to improve detection, troubleshooting, and reliability of services across organizations.
Role type
Senior IC Service Engineering Manager (People Management)
Builds
Scalable monitoring solutions, automation pipelines, and incident response standards.
Domain
Cloud Infrastructure / Observability / SRE
Required skills
Telemetry analytics, incident management, root cause analysis, automation/scripting, SLO management, security compliance, cross-organizational collaboration, people management, architecture design.
Preferred skills
Thought leadership, coaching, stakeholder influence, predictive monitoring design.
Technologies
Telemetry pipelines, monitoring tools, automation scripts, incident management platforms.
Responsibilities
Lead team in telemetry analytics to improve service reliability; manage crisis situations and root cause analyses; drive adoption of standard operating procedures for incident response; mentor engineers and manage team performance; ensure compliance with security and privacy standards; build coalitions across organizations for knowledge sharing.
Seniority
Senior, hands-on IC with people management responsibilities
