UX Researcher
Core
Voice of the customer for civil design platform, translating workflows of civil engineers, GIS teams, and field crews into product direction.
Role type
Mid-level UX Researcher (B2B technical product)
Builds
A collaborative underground utility data platform for utilities, civil engineers, and municipalities
Domain
Infrastructure / Civil Engineering / Utilities
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Qualitative research (interviews, contextual inquiry, usability testing), study design and execution, synthesis of findings, stakeholder partnership, lightweight research practice building, quantitative research support
Preferred skills
Researching spatial/mapping/GIS products, Utilities/Construction/Civil Engineering industry experience, building research practice from scratch
Technologies
None explicitly stated
Responsibilities
Plan and run qualitative research to understand customer workflows, partner with PMs and designers to shape research questions, synthesize findings into actionable insights, run usability testing on prototypes, build repeatable research practices and repositories, support quantitative research like surveys and usage data analysis
Seniority
Mid-level, hands-on IC