Leader Service Strategy & Performance
Core
Lead strategy, performance, and continuous improvement for critical technology services across a large rail freight organization.
Role type
Senior Service Strategy & Performance Leader
Builds
Enterprise technology services, automation, and AI-enabled initiatives
Domain
Rail freight / Enterprise IT Services
Required skills
Service strategy, performance governance, vendor relationship management, budgeting and cost optimization, strategic transformation, executive reporting, risk and compliance management
Preferred skills
Automation and AI initiative leadership, change management, stakeholder engagement, analytical problem-solving
Technologies
AI, automation tools
Responsibilities
Develop and deliver multi-year service strategy roadmaps; drive performance via KPIs and customer experience measures; lead governance and assurance activities; manage vendor contracts and commercial outcomes; oversee budgeting and cost optimization; deliver strategic transformation programs; provide executive-level insights and recommendations.
Seniority
Senior, hands-on IC with strategic leadership
