Customer Support Representative (Casual)
Core
Provide customer support and operational monitoring for a multi-site parking network via phone, email, chat, and CCTV.
Role type
Customer Support Representative (Casual)
Builds
Customer service interactions and operational reports for First Parking's parking sites
Domain
Parking operations / Customer Service
Deliverable
client delivery
Required skills
customer service, inbound call handling, payment processing, CCTV monitoring, stakeholder liaison, troubleshooting, MS Office proficiency, problem-solving, time management
Responsibilities
Answer inbound customer calls, intercoms, emails and online chats; Process online payments and refunds; Liaise with internal and external stakeholders to resolve issues; Conduct daily reporting and troubleshooting within car parks; Monitor car park CCTV to investigate operational issues.
