Senior Product Manager
Core
Own the strategy and roadmap for Eliza, an AI agent handling voice calls and live chats between families and care providers, including the underlying call tracking and telephony infrastructure.
Role type
Senior Product Manager (AI/Conversational Interfaces)
Builds
Conversational AI surfaces (voice/chat), speech-to-text/text-to-text layers, and call tracking/attribution systems for social care providers.
Domain
Social Care / Healthcare / AI
Deliverable
production ML models
Required skills
LLM-powered product strategy, conversational AI architecture (STT/TTS), latency optimization, model selection and prompting, evaluation frameworks (evals), B2B SaaS product ownership, operational process understanding.
Preferred skills
Experience in high-stakes customer interactions, rapid technology iteration, hypothesis-driven discovery, cross-functional leadership.
Technologies
LLMs, Speech-to-Text, Text-to-Speech, Telephony systems, Call tracking software.
Responsibilities
Define product direction for AI conversation quality and latency; own the end-to-end conversational stack including model integration and call routing; establish evaluation metrics and regression testing for weekly model releases; partner with sales and customer care to align product launches with provider needs; translate operational constraints into product requirements.
Seniority
Senior, hands-on IC
