Case Worker
Core
Support individuals and families in public housing experiencing complex challenges (mental health, disability, substance use, child protection) to maintain tenancies, prevent homelessness, and build independence.
Role type
Senior Case Worker (Public Housing)
Builds
Client Action Plans (CAPs) and sustainable tenancy outcomes
Domain
Social Services / Public Housing / Community Development
Deliverable
client delivery
Required skills
assertive assessment, case management, problem-solving, supportive counselling, tenancy legislation knowledge, culturally safe practice, advocacy, relationship building, autonomous work
Preferred skills
experience with Aboriginal families, knowledge of local support services, tenancy maintenance support, hoarding intervention
Responsibilities
Develop and implement Client Action Plans, provide supportive counselling and practical guidance, educate on tenancy rights, collaborate with community stakeholders, maintain case records, travel for in-home support activities
Seniority
Mid-Senior, hands-on IC