Operations Analyst
Core
Provide Business Enablement support across operational functions through reporting, system testing, issue resolution, and workflow improvement to strengthen operational effectiveness.
Role type
Operations Analyst
Builds
Operational reporting, tested systems, improved workflows
Domain
Insurance operations
Deliverable
dashboards & analysis
Required skills
Data analysis, reporting, system testing (UAT), process mapping, workflow improvement, data integrity management, Microsoft Excel proficiency
Preferred skills
Financial services or insurance experience, system enhancement experience, automation experience, compliance or claims operations exposure
Technologies
Microsoft Excel
Responsibilities
Produce accurate operational reporting and data analysis; Conduct user acceptance testing (UAT) for new systems and process changes; Analyse and support resolution of system and operational issues; Map and improve operational workflows; Support data integrity and operational initiatives across business areas
Seniority
Individual Contributor