Staff Designated Support Engineer
Core
Partner with Field and Engineering teams to deliver high-touch specialized support and tailored technical solutions for Databricks' largest Digital Native Business (DNB) customers.
Role type
Staff Designated Support Engineer (Tech Subject Matter Expert)
Builds
Production-scale Spark/ML/AI runtime solutions, rapid POCs, and optimized customer environments.
Domain
Big Data, Cloud Data Warehousing, Machine Learning, Generative AI
Deliverable
production ML models | product features
Required skills
Apache Spark internals, Delta/Iceberg, JVM optimization, memory management, Python/Java/Scala, distributed computing, SQL, Cloud platforms (AWS/Azure/GCP), CI/CD pipelines, ML/AI ecosystems
Preferred skills
Data Lake architecture, Snowflake/Redshift/BigQuery, Generative AI, cross-functional leadership
Technologies
Apache Spark, Delta, Iceberg, Mosaic AI Model Service, Snowflake, Redshift, BigQuery, AWS, Azure, GCP
Responsibilities
Perform advanced troubleshooting and root cause analysis for Spark/SQL/Delta/Streaming issues; Build and deploy rapid POCs to address customer challenges; Develop playbooks and maintain knowledge bases for Spark/ML/AI workflows; Train customer teams on performance tuning and debugging; Pilot new processes and champion improvements; Advocate for customers in business reviews as a trusted advisor; Collaborate onsite with Field Engineering and Sales during customer engagements.
Seniority
Staff, hands-on IC with strategic customer advisory