Lancôme Counter Manager
Core
Lead a high-performing team to drive sales performance and deliver exceptional luxury beauty experiences in skincare, makeup, and fragrance.
Role type
Counter Manager (Beauty Retail)
Builds
Luxury beauty counter operations and client experiences
Domain
Luxury Beauty Retail
Deliverable
client delivery
Required skills
team leadership, sales target management, clienteling, inventory management, visual merchandising, staff coaching, performance review
Responsibilities
Lead and inspire the team to achieve sales targets and service KPIs; Deliver personalized skincare, makeup, and fragrance consultations; Build strong client relationships through clienteling and tailored experiences; Coach and develop team members on product knowledge and service delivery; Manage daily counter operations including rostering and reporting; Maintain stock levels and inventory accuracy; Ensure visual merchandising reflects the premium brand image; Collaborate with store management on marketing campaigns and events.