ALYST, Generalist, Client Services, SME Banking, Institutional Banking Group
Core
Deliver high-quality client service and support to SME Banking clients, addressing inquiries related to account management, transactions, and digital banking platforms.
Role type
Client Services Generalist (SME Banking)
Builds
Account relationship management and client lifecycle maintenance for SME Banking clients
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Client service, problem-solving, multi-tasking, documentation, CRM systems
Responsibilities
Address client inquiries regarding account management and transactions; Collaborate with Relationship Managers for client onboarding; Investigate and resolve client issues and complaints; Identify process gaps for continuous improvement; Maintain accurate documentation of client interactions.