Senior Associate, IT Support Specialist, Technology & Operations, DBS Australia (Sydney)
Core
Provide hands-on Level 1 and Level 2 support for end-user computing, workplace technology, infrastructure, and network connectivity while managing technology risk and vendor governance.
Role type
Senior Associate IT Support Specialist (Infrastructure & Operations)
Builds
High availability and performance of business-critical systems and services
Domain
Banking / Financial Services / IT Operations
Required skills
troubleshooting, deployment, maintenance of enterprise technology infrastructure, stakeholder engagement, vendor management, change management, access management, risk assessment, compliance monitoring, asset management, documentation, networking fundamentals, cloud platform familiarity, Active Directory, endpoint management
Preferred skills
ITIL Foundation certification, CCNA/CCNP, cloud technologies, enterprise networking, systems administration, infrastructure platforms, financial services experience
Technologies
Microsoft Windows, Active Directory, TCP/IP, LAN/WAN, DNS, DHCP, Wi-Fi, routing, switching, enterprise software, data centre technologies
Responsibilities
Diagnose and resolve technical issues affecting desktops, laptops, printers, mobile devices, applications, and network services; Configure, deploy, and maintain technology infrastructure including workstations, operating systems, and enterprise software; Monitor and track technology risks, control gaps, and end-of-life assets; Support vendor onboarding, due diligence, and performance monitoring against SLAs; Participate in technical discussions, impact assessments, testing, and implementation planning for technology projects.
Seniority
Senior, hands-on IC