Vice President, Treasures Relationship Manager, Team Lead, Consumer Banking Group
Core
Lead a team of relationship managers to drive sales targets, deepen wallet share, and deliver exceptional customer service for the Treasures segment in retail banking.
Role type
Senior IC team lead (relationship management)
Builds
Retail banking products (deposits, investments, insurance, mortgages, credit cards, personal loans) for affluent customers
Domain
Consumer Banking / Retail Banking
Required skills
Sales target achievement, team leadership and coaching, customer experience management, risk and compliance management, strategy development, performance monitoring, client entertainment and relationship building, competitor analysis, financial planning knowledge
Preferred skills
AMFI and/or IRDA certification, MBA, wealth management expertise
Technologies
Banking operational platforms, KYC and AML systems
Responsibilities
Achieve monthly and annual sales targets for the city and branch; Build and develop a high-performing team through coaching and performance management; Drive radical improvement in customer service standards; Establish DBS as a wealth management provider in India; Manage staff attendance, discipline, and training needs; Facilitate distribution of third-party investment products; Ensure compliance with RBI guidelines, KYC, and anti-money laundering measures
Seniority
Senior, hands-on IC