Assistant Officer, Video KYC Agent, Consumer Banking Group
Core
Conduct video-based customer verification (VKYC/ReKYC) to verify identity and documents in compliance with regulatory guidelines.
Role type
Video KYC Agent
Builds
Customer verification records and compliant onboarding for consumer banking customers
Domain
Banking / Financial Services / Regulatory Compliance
Required skills
Video calling, Identity verification, Document verification, Regulatory compliance adherence, Customer query handling, Real-time system updates, MS Office proficiency, English/Hindi/Marathi communication
Preferred skills
Knowledge of Finacle, Call Centre Tools, CMS, Operations certifications
Technologies
MS Office (Excel, PowerPoint, Word), Finacle, Call Centre Tools, CMS
Responsibilities
Conduct VKYC/ReKYC calls per defined scripts, Verify customer identity and documents during live video interactions, Handle customer queries professionally, Maintain accurate records and update systems in real time, Escalate KYC exceptions per approval matrix
Seniority
Individual Contributor, Entry to Mid-level
