Analyst ,Treasures Service Manager
Core
Manage service delivery and client relationships for high-net-worth 'Treasure' clients, ensuring complaint resolution and operational targets are met.
Role type
Senior Customer Service Manager (Treasures Service)
Builds
Client satisfaction and operational compliance for DBS Consumer Banking Group
Domain
Consumer Banking / Wealth Management
Required skills
complaint resolution, CRM management, client communication, risk monitoring, data entry, stakeholder coordination, branch operations, digital banking support, relationship management, regulatory compliance
Preferred skills
CRM application expertise, MS Office proficiency, digital banking platform experience
Technologies
CRM, UPI, I-Wealth, Pweb, MS Office
Responsibilities
Ensure client escalations are owned and closed within 24 hours; maintain 100% coverage of qualified Treasures every quarter; manage customer complaint journey and first-time resolution; support sales team in digital customer acquisition; monitor branch risk and governance factors; coordinate with support functions for ad-hoc client requirements; manage customer service lobby for walk-ins; maintain and grow relationships with Treasure clients; ensure account opening and static data STP targets are met; resolve branch requests and enquiries within stipulated TATs; complete pending risk reviews, AML, Re-KYC, and surveillance alerts.
Seniority
Senior, hands-on IC