Associate, Branch Manager, Consumer Banking Group
Core
Manage branch operations and drive sales of banking products including deposits, investments, insurance, mortgages, credit cards, and personal loans to achieve targets and reduce customer attrition.
Role type
Branch Manager
Builds
Branch book (assets & liability portfolio) and customer relationships
Domain
Consumer Banking
Deliverable
product features
Required skills
sales generation, customer relationship management, upselling, cross-selling, branch operations management, audit support, team performance monitoring, regulatory compliance knowledge
Preferred skills
high net worth individual relationship management, public relations, training needs identification
Technologies
banking products suite
Responsibilities
Generate sales through assets, liability and other banking products; Monitor sales targets vs plans; Build and manage effective customer relationships with key customers; Reduce customer dormancy and attrition; Ensure branch target achievement through upselling and cross selling; Develop business prospects in the branch vicinity; Address escalated customer queries and grievances; Support internal and external audit teams; Provide guidance to branch personnel on CRM, sales, and compliance; Drive a performance-driven culture in the team
Seniority
Mid-Senior, hands-on IC