AVP, Digital Transformation Specialist (Operations COEs), Group Ops Capability Centre (GOCC), Group COO
Core
Lead the transformation of Operations SOPs into reusable AI agent skills and workflows, establishing a centralized SOP Platform and knowledge graph for Group Operations.
Role type
Senior IC Digital Transformation Specialist (AI & Knowledge Management)
Builds
Centralized SOP Platform, operational knowledge assets, and AI agent workflows
Domain
Banking Operations / AI & Knowledge Engineering
Deliverable
production ML models | product features
Required skills
SOP framework design, process mapping, knowledge management, ontology & taxonomy design, metadata governance, AI agent workflow orchestration, stakeholder alignment
Preferred skills
GenAI, RAG architecture, knowledge graph development, workflow automation platforms
Responsibilities
Own the end-to-end delivery roadmap for the centralized SOP Platform; Design and develop ontology, taxonomy, and knowledge graph frameworks; Drive AI readiness by converting SOPs into agent-consumable skills; Engage stakeholders to drive alignment and adoption of the knowledge ecosystem; Monitor platform effectiveness and knowledge quality metrics
Seniority
Senior, hands-on IC
