Analyst, Client Service Manager, Corporate Banking, Technology and Operations
Core
Manage day-to-day transactions and client servicing for Institutional Banking Group clients across Trade, Cash, and Loans products.
Role type
Client Service Manager (Corporate Banking)
Builds
Seamless transactional and non-transactional servicing for MNC and corporate clients
Domain
Corporate Banking / Trade Finance / Cash Management
Deliverable
client delivery
Required skills
Trade Finance product knowledge (LC, SBLC, BG, Fund Transfer, SWIFT), end-to-end transaction ownership, stakeholder management, KPI/KRI monitoring, complaint resolution, client relationship management
Preferred skills
RBI master directions knowledge, process and metrics management, risk identification and mitigation, team guidance
Technologies
SWIFT, ETAX, IDEAL (Channel)
Responsibilities
Manage daily transactions for Trade, Cash, Loans, FD, ETAX, and Static data; act as single point of contact for clients; resolve client concerns and complaints within timelines; maintain service standards and KPIs; conduct weekly client meetings for MNCs
Seniority
Senior, hands-on IC
