Treasures ARM, Consumer Banking Group
Core
Facilitate account opening, handle customer inquiries, support relationship managers in sales, and ensure compliance for Treasures customers.
Role type
Consumer banking account servicing and compliance specialist
Builds
Account opening procedures, sales support materials, and compliant customer service interactions
Domain
Consumer banking and financial services
Deliverable
client delivery
Required skills
Account servicing, customer relationship support, sales material preparation, regulatory compliance (KYC/AML), data reporting, Mandarin fluency, English fluency
Preferred skills
Investment product knowledge, priority banking experience
Technologies
None stated
Responsibilities
Facilitate account opening procedures and complete application documentation; Handle general customer inquiries in person and over the phone; Support relationship managers in nurturing client relationships; Compile and report on key operational statistics; Identify and source suitable financial products for customers; Explain investment products and associated risks; Ensure compliance with internal policies and regulatory requirements (KYC, AML, staff licensing); Maintain daily service quality and branch environment standards
Seniority
Junior, hands-on IC
