Industrial Refrigeration Subject Matter Expert
Core
Technical authority for industrial refrigeration systems, maintaining knowledge and developing documentation for service teams and customers.
Role type
Senior Subject Matter Expert (Industrial Refrigeration)
Builds
Technical documentation (installation instructions, troubleshooting guides, service bulletins) and training materials for field service.
Domain
Industrial HVAC/R, Refrigeration Systems, Mechanical Engineering
Required skills
Industrial refrigeration systems expertise, screw and reciprocating compressors, refrigeration controls, ammonia (NH3) and CO2 systems, root cause analysis, technical documentation development, industry regulations knowledge
Preferred skills
RETA CIRO/CARO certifications, field service organization support, IIAR standards, commissioning and startup support, service management platforms (SAP, Salesforce)
Technologies
Microsoft Office, SAP, Salesforce, UpKeep
Responsibilities
Develop and maintain technical documentation (service procedures, troubleshooting guides, bulletins), deliver technical training to technicians and customers, collaborate with engineering and product management to resolve application challenges, identify documentation gaps based on field feedback, support field service teams during critical equipment events, communicate recurring issues between field and engineering teams
Seniority
Senior, hands-on IC