Client Resource Coordinator 4
Core
Coordinate labor scheduling and service requests for field technicians to ensure timely completion of maintenance and repair tasks for customers.
Role type
Client Resource Coordinator
Builds
Scheduled service visits and on-time work completion for customers
Domain
Building systems / HVAC / Facility Management
Required skills
Labor scheduling, customer communication, issue resolution, time and expense reporting, parts ordering, account information management
Preferred skills
HVAC experience, project accounting or costing principles
Responsibilities
Receive and coordinate customer service requests, schedule technicians to align with customer needs, communicate action plans to customers, resolve or escalate customer issues, manage daily debriefs and technician schedules, order parts and create purchase orders, monitor time and expense reporting, reconcile exceptions
Seniority
Individual Contributor