ServiceMax Technical Architect
Core
Lead architecture strategy for global field service transformation programs, designing scalable ServiceMax and Salesforce solutions.
Role type
Senior Technical Architect (ServiceMax/Salesforce)
Builds
Enterprise ServiceMax solutions, global field service platforms, integrations with ERP and mobile apps
Domain
Field Service Management, Enterprise Software, Cloud Platforms
Required skills
ServiceMax architecture, Salesforce Service Cloud, enterprise integration patterns, data migration strategy, field service process design, solution governance, technical roadmap planning
Preferred skills
API-led integration, event-driven architecture, mobile enablement, change management, hypercare support
Technologies
ServiceMax, Salesforce, ERP platforms, middleware, mobile applications
Responsibilities
Translate field service requirements into scalable ServiceMax architecture and technical specifications; Redesign and standardize field service processes to improve operational efficiency; Own end-to-end ServiceMax solution architecture and design governance; Define global ServiceMax template architecture and manage country-specific localization; Architect enterprise integrations between ServiceMax, Salesforce, ERP, and mobile apps; Define and govern end-to-end data migration strategies; Drive digital transformation initiatives by modernizing field service operations; Provide technical leadership to administrators, developers, and integration teams; Lead cross-functional collaboration across business, IT, and regional teams; Maintain a forward-looking technology roadmap for ServiceMax and Salesforce capabilities
