HVAC Service Operations Manager 3
Core
Owns day-to-day tactical local HVAC service business, managing processes, team, and financial objectives to ensure customer satisfaction.
Role type
Senior IC HVAC Service Operations Manager
Builds
HVAC service delivery operations for commercial clients
Domain
Commercial HVAC / Building Services
Required skills
HVAC commercial industry experience, service operations management, service dispatch/scheduling, financial forecasting, business process implementation, team coaching, project accounting, Service Management software, financial accounting systems
Preferred skills
Bachelor's degree in relevant field, experience with BSNA objectives, ability to influence diverse teams
Responsibilities
Manage defined business processes for high customer satisfaction, forecast and analyze service business lines, supervise service business support team, coach branch service teams on standard methodologies, implement delivery standards for profitable growth, develop and maintain service team business plans
Seniority
Senior, hands-on IC