Suppression Install Coordinator
Core
Coordinate and optimize life safety service work (fire alarm, sprinkler systems) to ensure timely customer support and efficient technician assignment.
Role type
Service Install Coordinator (Scheduling & Dispatch)
Builds
Field service schedules and dispatch assignments for life safety systems
Domain
Building systems / Life safety / Fire protection
Required skills
Scheduling optimization, Oracle ACE scheduler usage, Technician resource matching, Customer communication, Issue resolution, Branch activity monitoring
Preferred skills
SimplexGrinnell district experience, Fire alarm/sprinkler product knowledge, Microsoft Excel proficiency
Responsibilities
Schedule and optimize service work to meet customer commitments; Assign service calls to optimal technicians based on skills and availability; Communicate status changes and resolve scheduling issues with customers; Monitor technician activity and branch compliance; Prioritize backorders and manage workloads; Report potential problems to management.
Seniority
Mid-level, hands-on coordinator