Centralized Care Agents
Core
Handle inbound and outbound calls and emails for internal and external customers, directing them to appropriate departments and updating account information.
Role type
Customer service agent (HVAC/Building Systems)
Builds
Customer support operations for Johnson Controls' thermal management and building systems
Domain
Building systems / HVAC / Energy efficiency
Deliverable
client delivery
Required skills
Customer service, HVAC technical terminology, Service management database usage, Multi-tasking, Problem solving, Written and verbal communication
Preferred skills
Call center experience, Building systems knowledge
Responsibilities
Handle inbound and outbound phone calls and emails, Update customer account information in service management database, Identify and escalate critical system issues, Partner with field service teams to support service backlog obligations
Seniority
Entry-level, individual contributor