Associate Engineer Technical Service
Core
Provide Level 1 technical support and customer service via phone and email for HVACR and cold chain technologies.
Role type
Associate Engineer Technical Service (Level 1 Support)
Builds
Incident logs and client documentation for HVACR systems
Domain
Climate technology / HVACR / Cold chain
Deliverable
client delivery
Required skills
Level 1 technical troubleshooting, incident tracking, documentation writing, Microsoft Office, effective verbal and written communication
Preferred skills
Mechanical or Electrical Engineering degree, 1+ years in customer support/help desk
Technologies
Microsoft Office, incident-tracking applications
Responsibilities
Handle level 1 technical calls, assess user needs to determine course of action, maintain incident logs, write and maintain client documentation
Seniority
Entry-level to Junior
