Scheduler III
Core
Coordinates fire alarm and security installation projects from initiation to completion, scheduling and dispatching technicians to maximize productivity and profitability.
Role type
Senior IC operations scheduler
Builds
Technical installation work for fire alarm and security systems
Domain
Building systems / Fire safety / Security
Required skills
Project scheduling, Technician dispatching, Customer communication, Issue resolution, Daily reporting, Vendor coordination, Performance analysis, Cost prioritization, Independent work, Organizational skills
Preferred skills
Service industry operations management, Project accounting, Team influence
Technologies
Scheduling platform, Email systems
Responsibilities
Receive and process customer and project manager requests for unscheduled or scheduled work; Match appropriate technicians to jobs based on needs and licensing requirements; Communicate schedules directly to customers and ensure work meets expectations; Reconcile external and internal customer requests daily; Maintain multiple installation email inboxes for construction reports and compliance documents; Participate in weekly operations meetings to discuss scheduling status and customer satisfaction; Support business reviews and billing activities.
Seniority
Mid-level, hands-on IC