Service Operation Excellence Supervisor
Core
Lead service operations excellence initiatives to improve productivity, customer satisfaction, and operational efficiency through standardization and continuous improvement.
Role type
Supervisor, operational excellence
Builds
Standardized workflows, operational dashboards, and improved service delivery processes
Domain
Service operations / Business process improvement
Deliverable
dashboards & analysis
Required skills
Lean Six Sigma methodologies, process standardization, KPI tracking, root-cause analysis, team supervision, cross-functional collaboration, data-driven decision making
Preferred skills
Lean Six Sigma Green Belt, automation initiatives, field-service organization experience
Technologies
Power BI, Tableau, Excel
Responsibilities
Implement operational excellence programs, monitor operational performance, develop performance dashboards, lead continuous improvement projects, supervise operations analysts, present insights to management
Seniority
Supervisor, hands-on leadership