Jefe de Operaciones - Área Técnica
Core
Lead and control the technical operations of ADT Chile, ensuring correct execution of installations, maintenance, and technical services for security systems.
Role type
Senior Operations Manager (Technical Services)
Builds
Security system installations, maintenance, and 24/7 monitoring services for homes and businesses
Domain
Home and business security, technical services, and field operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
operational planning, team leadership, budget management, vendor management, KPI monitoring, incident management, continuous improvement, stakeholder coordination
Preferred skills
specialization in operations or service management, experience in electronic security or telecommunications, knowledge of CRM/ERP, familiarity with alarm/CCTV systems
Technologies
Power BI, Excel, alarm systems, CCTV, sensors, connected devices
Responsibilities
Plan and supervise daily operations for installations, maintenance, and repairs; ensure compliance with schedules, technical standards, and service levels; manage operational capacity including technicians, vehicles, and contractors; lead and evaluate supervisors and technical teams; monitor productivity, quality, costs, and customer satisfaction; analyze claims and implement corrective actions; manage contingency and critical incident response; control area budget and resource efficiency; oversee safety and risk prevention policies; coordinate with Customer Service, Commercial, Monitoring, and Logistics; lead continuous improvement and digitalization projects; develop planning team capabilities
Seniority
Senior, hands-on IC with leadership responsibilities
