P3 Call Center Representative
Core
Handle inbound/outbound calls and emails for P3 Facilities Management requests, create service tickets, monitor event centers, and escalate issues to ensure timely resolution.
Role type
Entry-level call center representative (facilities management)
Builds
Service tickets and customer support workflows for facilities management
Domain
Building systems and facilities management
Deliverable
client delivery
Required skills
Phone communication, email management, ticket creation, escalation procedures, basic computer applications (Windows, MS Office), multi-tasking
Preferred skills
Call center experience, building systems knowledge
Responsibilities
Receive inbound customer calls and create service tickets, monitor customer email inboxes for requests, assist customers with issue resolutions, monitor the Event Center for active service requests, escalate service tickets based on elapsed time, maintain performance standards for answer rates and ticket accuracy