Energy Manager - Customer Advisor (Open Blue)
Core
Partner with enterprise customers to deliver value for OpenBlue, an AI-enabled smart building software suite focused on energy efficiency, sustainability, and equipment uptime.
Role type
Senior Customer Advisor (SaaS/Smart Buildings)
Builds
OpenBlue smart building software solutions
Domain
Smart buildings, energy management, operational technologies (OT)
Deliverable
client delivery
Required skills
Customer relationship management, project management, user training, stakeholder coordination, process improvement, technical support triage, data analytics monitoring
Preferred skills
Certified Energy Manager (CEM), Certified Measurement & Verification Professional (CMVP), smart building software experience
Technologies
OpenBlue, HVAC systems, building automation systems
Responsibilities
Drive end-to-end customer onboarding and deployment milestones, train end users on product value frameworks, monitor product usage analytics and provide feedback, conduct regular customer health checks and Net Promoter Score surveys, lead Customer Business Reviews, identify retention and growth opportunities
Seniority
Senior, hands-on IC